Less hunting across tools.
Keep a requester’s report, an operational alert and the affected service in the same investigation.
THE AI-FIRST IT SERVICE DESKYour service desk.
Your service desk.
AI at its heart.
AI classifies incoming requests, helps investigate with cited evidence, and drafts the next reply. Your service, infrastructure, and security context come together in one workspace.
Built for lean IT teams. Automation follows your policies; your people stay in control.
$10 USD per agent / monthRequesters free · 3-day trial · No card needed
AI IN THE WORK, FROM THE FIRST REQUEST.Illustrative workflow · Fictional case
Northbridge Logistics / Cases / INC–1042
INCIDENT · WAREHOUSE SYSTEMS
Scanning is slow at Dock 3
Marcus Chen · Infrastructure · In progress
CONNECTED TO THIS CASEStorage latency above thresholdMonitoring alert · wms-db-01
Two similar incidentsLinked cases · Warehouse Systems
AI CASE ASSISTANT
Get to the likely cause faster.
The slowdown coincides with a storage-latency alert on wms-db-01. Two linked cases describe similar symptoms.
EVIDENCE USED
Request · Monitoring alert · 2 related cases
Your team reviews the evidence and decides the next step.
One case. The conversation, the evidence, and the next step.Explore the product →
01 · AI-assisted intake02 · Evidence-based investigation03 · Drafts your team can use04 · Policy-governed automation
BUILT FOR THE TEAM THAT COVERS IT ALLService desk.
Service desk.
Servers. Security.
The same people.
For lean internal IT teams, often 3–15 people supporting hundreds to thousands of staff across hybrid or on-premises environments.
Security context with an owner.
Link security signals to the case and the people handling it, alongside your existing security tools.
AI with evidence and boundaries.
Inspect sources behind a suggestion and keep actions within your team’s approval rules.
FROM FIRST CONTACT TO CLOSED RECORDOne request.
One request.
A connected path
to resolution.
Intake & Classification
A request arrives via portal, email or widget, or an event arrives from monitoring or infrastructure. AI classifies human requests; catalog requests follow their form, entitlement and routing rules.
Context & Policy
First-response and resolution targets apply at creation, in business hours. Routing rules and auto-assign send the case to the right person or team. Related monitoring alerts, problems, security alerts, infrastructure state and assets are linked to it. Autonomy policy and computed risk decide what may run, what needs approval, and what never runs automatically.
Investigation & Resolution
Agents work the case with internal notes, requester replies and the AI case assistant. Approved playbooks execute through connector profiles with signed callbacks and retry handling; every step is audited.
Closure & Learning
A resolution note and a closure code record how it ended. The requester confirms the fix or reopens, and can rate the outcome; unanswered resolved cases close on their own. Recurring patterns surface as suggested problems; known errors and their workarounds are published to the help center.
AI at the heart.
The essentials around it.
Keep the conversation connected.
Incidents and major incidents, service requests and approvals, a self-service catalog and knowledge articles.
Explore service & requests →See what the work depends on.
Problems and known errors, planned changes, asset relationships and contracts, and recurring maintenance work.
Explore changes & assets →Bring your existing tools into view.
Monitoring events and read-only infrastructure and security signals, cited AI investigation and governed actions.
Explore infrastructure & security →Know what needs attention.
Service levels, routing and assignment, tasks and time tracking, reports, live gauges and requester feedback.
Explore team & performance →SERVICE LEVEL MANAGEMENTA promise to the requester.
A promise to the requester.
A clear next step for your team.
Set response and resolution targets by type and priority. Business hours, holidays, sites and on-hold time count the way your service operates. Owners are warned before a target is missed; escalation policies notify the right contacts.
ILLUSTRATIVE P1 INCIDENT POLICY
- First response
- 15 min
- Resolution target
- 4 hr
- At risk
- Warn the owner
- Breached
- Escalate to the named contact
Example policy, not a service guarantee. Each customer configures their targets and calendar.
Useful intelligence.
Clear boundaries.
AI you can check
The case assistant cites evidence and labels interpretation. An agent reviews and sends every draft reply.
Actions follow your policy
Approvals and kill switches keep runbooks within your autonomy policy. High-risk actions never run automatically; containment and identity actions are not executed by ServAIceDesk.
Read-only connections
Monitoring, security and inventory tools send to a secret address of their own (replaceable any time), or are read with read-only credentials — nothing is ever written back. Your SIEM, EDR and monitoring tools keep doing their work.
Your data stays separated
Database row-level security separates tenant data. Exports, retention settings, legal holds and deletion requests stay within each service desk.
Models we operate
AI runs on models hosted by ServAIceDesk. Cases are not sent to a third-party AI provider.
A record of what happened
Changes, approvals, AI requests and automation are recorded with who and when. Integration secrets are encrypted; passwords are stored as salted scrypt hashes, with optional two-step verification (always on for the operator console).
ONE PLAN. EVERY FEATURE.A full service desk.
A full service desk.
A straightforward price.
AI assistance, service management, and the context to get work done. All included from day one.
- Service desk, requester portal, email intake and website widget
- Change, major incident, problem, asset and SLA management
- Routing, auto-assign, tasks, approvals and preventive maintenance
- Standard and custom reports with charts and live gauges
- AI case assistant and governed automation, with your approval rules
- Your logo, colours and portal address
- Seats follow your team: add or remove agents any time, billed pro rata
- Free migration from your current help desk, done with you
SERVAICEDESK
US$10.00per agent / month
billed monthly
Or US$100.00 per agent / year
Billed annually · Save 17%Requesters are always free.
Start your 3-day free trial ↗No card needed. Choose monthly or yearly from inside your service desk.
Free migration. Moving from another help desk? We help bring your users, assets, knowledge articles and open tickets across, at no cost. Ask for it when you start your trial.
Prices in USD. Paid seats include agents and admins. Add or remove seats any time; charges are prorated.
Who needs a paid seat?
Agents and admins managing the service desk need paid seats. Requesters submit and follow requests for free.
What happens after the free trial?
After 3 days, your trial becomes read-only until you subscribe. Without a subscription, the environment and data are deleted 10 days after creation. We email you beforehand.
How do payments and seat changes work?
Choose monthly or yearly billing inside your service desk. Stripe handles payments, prorated seat changes, invoices and the billing portal.
Notes from the service desk.
From noisy alerts to one incident: monitoring and security events in ServAIceDesk
Monitoring and security tools send more alerts than a small team can read. ServAIceDesk correlates them, honours maintenance windows and opens one incident.
Every ITSM practice, connected: incidents, problems, changes, requests and assets in one flow
Incident, problem, change, request, knowledge, asset and service-level management in ServAIceDesk, linked so each practice makes the others smarter.
YOUR OWN SERVICE DESKStart with your team.
Start with your team.
Make it your own.
Every feature. No card needed. Confirm your work email, choose your portal address, then follow the guided setup.
Moving from another help desk? Migration is free. Tick “Free migration from my current system” below and we will help bring your users, assets, knowledge articles and open tickets across.
- Confirm your email.
- Choose your service-desk address and accept the terms.
- Set up your team, channels and policies.